0434 635 914 info@alfatech.net.au

Privacy Policy

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ALFA Technologies (“us”, “we”, “our”) respects your privacy and is committed to its protection. We understand that your privacy is important to you.

This privacy policy (“policy”) will help you understand how we use and protect the data you provide to us.

1. What User Data We Collect
  • Your full name, your Business name and ABN
  • Your contact information, mailing address, physical address, email address and telephone/fax/mobile number
  • Details related to the goods or services you have ordered
  • Details related to finance; bank details or other any other method of payments
  • Details related to your enquiries that you have made
  • Details related to when creating an account with us such as username and password
  • Details of communication taken place between us in the form of email, telephone, SMS, WhatsApp and in person
  • Details of any other information provided during our interaction or in due course of business

Personal information from your interaction with our Website and its content and advertising, including device identifiers, device type, geo-location information, connection information, statistics on page views, traffic to and from the Website, mobile network information, time, date, referring URL, the type of operating system and browser, ad data, IP address and standard web log data

2. Why We Collect Your Data
  • To better understand your needs so we can serve you better.
  • To improve our services and products.
  • This will include provision to you of sales and technical support, billing and credit control, renewal notices, maintenance notices and reports, system changes and other functions relevant to services we provide to you.
  • We may use your information to contact you for marketing purposes including but not limited to new products, services, promotions, give-aways, via email and telephone. If you do not wish to receive any marketing communications from us, you may opt-out and stop the delivery of future promotional material from us by following the special instructions in the email you receive.
  • To contact you to fill out surveys and participate in other types of market research. Your feedback and comments are valuable to us. Any form of communication that help us improve our service for training, quality control and compliance purposes.
  • We may monitor telephone conversations with you in order to facilitate staff training and to maintain our high levels of customer service. We will always inform you prior to any telephone conversation which is monitored in this way to obtain your prior approval.
  • To customise our website based on your preferences. This is achieved by making limited use of cookies.
3. When We Collect Your Data
  • We collect the data you give us either online or by email, post, fax, face to face, over the phone, or though our wholesaler and partner channels
  • We make limited use of cookies on this website. A cookie is a small message given to your web browser by our web server in order to store information about user preferences. We use cookies to provide information on our product offerings through content networks across the internet, to track your interaction with our website and to personalise your experience on our website.
  • As a domain name registration service provider, we are required by Domain Name Registrar and ICANN (the Internet Corporation for Assigned Names and Numbers) to make available the personal information we collect from you when you apply to register any generic top level domain names (eg., com, net, org, biz, info and name) to the public on a publicly accessible database known as the WHOIS database. This obligation also applies to some of the country code top level domains including the .au domains.
  • When you purchase a digital certificate through us, we are required by the provider of those certificates to collect personal information from you to pass back to that provider.
4. Data Quality and access to your personal information
  • We will endeavour to ensure that the personal information we hold about you is complete, accurate and up to date.
  • In order to assist us to achieve this, it is important that you advise us when your details change.
  • You can access and update your personal information by contacting us on admin@alfatech.net.au. There is generally no fee for access to personal information, however in some cases a reasonable administration fee may be charged for this access. You may be required to put your request in writing for security reasons.
5. Safeguarding and Securing the Data
  • We may store your information in hard copy or electronic format, in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers.
  • We are committed to securing your data and keeping it confidential. We have taken all precautions to prevent theft, risk of loss, misuse, unauthorised access, disclosure and alteration of data by implementing the latest technologies and software to safeguard all the information we collect. Due to the nature of internet being not a secure environment, we cannot guarantee the security of your personal information in case of a security breach.
  • Information collected will be securely stored in an electronic database. We may choose to use a third-party data storage provider.
  • Personal information may also be stored as hardcopy in a physical storage area.
  • Our confidentiality and security policies are updated time to time.
  • Personal information will be discarded or destroyed when it is no longer needed or as required by the law.
6. Our Website and Cookie Policy
  • Our website uses cookies, tracking pixels and other related technologies to track visitors. We use cookies to monitor and observe your use of our website, your interest in various sections of our website and to identify any possible navigation issues.
  • This helps us to provide an effective service based on your interests and preferences.
  • Please note that cookies don’t allow us to gain control of your computer in any way. They are strictly used to monitor which pages you find useful and which you do not so that we can provide a better experience for you.
  • If you want to disable cookies, you can do it by accessing the settings of your internet browser.
7. Links to Other Websites
  • Our website may contain links that lead to other websites. If you click on these links ALFA Technologies is not held responsible for your data and privacy protection. Visiting those websites is not governed by this privacy policy agreement. Make sure to read the privacy policy documentation of the visiting website.
8. Disclosure of your information to third parties
  • We will not lease or sell your personal information to any third parties,
  • We will not distribute your personal information to any third parties, unless we have your permission. We might do so if the law forces us.
  • We may disclose your personal information to:
    • enforce our Terms of Service, this Privacy Policy and other policies;
    • comply with any applicable law, request by a governmental agency or regulatory authority or legally binding court order;
    • respond to or resolve claims that a member has violated the rights of others;
    • protect a person’s rights, property or safety;
    • our directors, staff, contractors, professional advisers and related entities;
    • outsourced service providers who assist us to provide its services such as information technology providers and marketing advisers (including in relation to fee collection, fraud investigations and Website operations);
    • third parties to whom you expressly ask us to send, or consent to us sending, your personal information;
    • credit agencies (including regarding missed and late payments or other defaults or breaches on your account); or
    • such entities that we propose to merge with or be acquired by and in such case, we will require that the new entity following the merger or acquisition adhere to this Privacy Policy.
  • Your personal information will be used when we need to send you promotional materials if you agree to this privacy policy.
9. Changes to Privacy Policy
  • We reserve the right to change this policy at any given time. If you want to make sure that you are up to date with the latest changes, we advise you to frequently visit this page.
  • Changes to Privacy Policy are made in order to reflect, for example, changes to our practices or for any other operational, legal or regulatory reasons.