Frequently Asked Questions

The flat fee service can be customised to meet your business infrastructure need. Contact us to discuss this further.

Proactive maintenance and monitoring for all covered equipment, operating systems and applications:

Patch Management and Service Pack updates

• Anti-Virus and Anti-Spam management, updates and remediation
• Manage backups and restores
• Disk and memory optimization
• Manage user accounts
• Manage network and internet connectivity
• Manage Firewalls, Routers and Switches

Remote Help Desk and Onsite Service for all covered equipment, operating systems and applications:

• Servers, PC’s, Laptops, Firewalls, Routers and Switches
• Microsoft Windows Desktop Operating Systems
• Microsoft Office including 365
• Microsoft Windows Server Operating Systems
• Microsoft Exchange Server
• Microsoft SQL Server
• And more

Examples of items that are not covered under our Flat Fee service plans include the cost of replacement or new hardware, or shipping costs, the cost of software licensing or renewal or upgrade fees, and the cost of any third party vendor or manufacturer support or incident fees. Whenever the potential arises for additional fees outside of our Flat Fee, you will always be notified in advance for approval.

Yes we offer many different support contracts depending on your need. We can handle simple monitoring to complete outsourcing of service.

Yes. We offer onsite service.
Most upgrades, repairs, maintenance, and some troubleshooting can be performed on-site.

Yes.
We support products that were purchased from other manufacturers or businesses. However, warranties are not transferable.

Just give us a call at 0421733616 / 0434635914 and we’ll be happy to schedule an appointment with you to discuss your particular business needs.
In order to make certain that we can help your business, our process begins with a Technology Assessment. We will examine the results of the assessment and then make recommendations to meet your current and future business needs.

Yes.
We will evaluate your requirements and give you a written competitive quote as soon as possible.

There are several ways to contact us:

Please visit our “Contact Us” page.

We offer all types of hardware upgrades from adding more RAM, video card installations to changing out the motherboard and CPU.

This question depends on what is wrong with the computer. Most repairs cost around $100 to $150 in labor plus the cost of the replacement part.

We have a 30-day hardware warranty policy on all repairs. We will cover labor and previously replaced parts but not any additional parts that may be necessary to complete the job.

Yes, we are able to service on-site. In some instances, we may need to take your system back to our offices to complete a repair.

Maintenance will speed up booting and loading times, increase the reliability of the computer, and protect it from harmful static build up that is caused by dust.

This varies for every person and business. It greatly depends on what you will be using the computer for most. We will assess your needs and ensure you have the correct information to make an informed decision. ALFA Technolgies will be your trusted advisor in helping you decide to buy or upgrade.

In many cases it usually cheaper to upgrade an existing system instead of purchasing a new one. However, depending on the age, health, and usage it may not be cost effective to upgrade because the computer you are upgrading does not warrant it to be upgraded. ALFA Technologies will help you decide and make the right decision either way.

ALFA Technologies offers and sells all major brands of PC, Laptops, servers, routers, switches, NAS, SAN, etc.
However, ALFA Technologies also provides customized systems and will work with you to build a system that fits your needs and budget.

ALFA Technologies utilizes only the best components to build or upgrade your system. Each component is tested thoroughly to ensure performance and compatibility.air.

No recovery, no charge.

This depends on the severity of the problem; chances of recovering the data vary on a case-by-case basis.

We can recover data from SATA, eSATA, USB, SSD, IDE, SCSI, RAID hard drive assemblies, etc.

Yes, you will have your own web address with no sub-directories. i.e. (www.domainname.com). We will assist you in choosing the best available domain name. The domain name will be registered under your / organisation name.

Yes, we offer affordable update packages for our customers. We will not abandon you after your website is complete!